Games

You can play on any PC with Windows 7 or newer installed. After logged in, you just have to download and install our Windows app. This app will allow you to launch all the games you want, whenever you want. 

create your account, log in, download, and install our application to enjoy the cloud-based gaming service.

Do not worry! Our technical support will be happy to help you. In our website you will find the support contact details. Write your ticket explaining your problem and our technical assistance will respond as soon as possible.

What is essential to play?

Create an account and log in, have an Internet connection, and download our Windows application.

Should I play with the mouse or the keyboard?

Some games must be played with mouse and keyboard, others with your gamepad, and many of them with both. Don ́t worry, we will tell you which option are available, and games will specify how to play.

Can the game be paused? 

Each game has its menu to pause it. This way you don’t have to worry about losing progress.

What happens if my PC goes to standby or loses the network connection? Don’t worry, thanks to our technology, all your progress is automatically saved. It will be just a pause.

Can I access the service from multiple devices?

Yes, you can access from different devices (PC). Please note that only one session can be opened at a time, so close your game before switching devices.

How can I delete the account?

You can delete your account by writing a ticket through our technical support contact. Our technical assistance will take care of it.

Internet connection > Why am I experiencing crashes if I have good bandwidth?

Text is mentioning some technical details about ports that are not longer valid. This requirement was removed a few months ago, so most likely this FAQ was created before the change.

What internet connection do I need?

It is recommended that the computer or laptop be connected to WiFi, as it improves network performance and bandwidth availability. However, any network connection (ie Ethernet, WiFi, and 4G) is supported.

What bandwidth do I need?

It is recommended to have at least 20 Mbps available, although the bandwidth consumed on average is lower, to enjoy the best possible experience (FullHD @ 60FPS). If there are issues with bandwidth and it is suddenly lower, the image quality / resolution will be automatically managed by us to prioritize gameplay.

Can I play without an internet connection?

No. Internet connection is required.

Why am I experiencing crashes if I have good bandwidth?

Usually this happens when using a WiFi connection, especially when multiple devices are connected. In the case you cannot connect your PC to the Internet via cable, try to get closer to your router and/or switch off other devices connected to the same network. Whenever possible, we also recommend to close other apps when using the service. If problems continue, check if there is a firewall enabled that is hindering quality of your connection. If you have questions about these changes, contact our technical support.