Internet at home
BROADBAND
Very easy! Use our contact form and let us know your address as complete as possible. If you prefer, you can send us the coordinates of Google Maps.
We know you don't always need the same speed, so you can increase and decrease your speed at no extra cost.
At Tiekom we are committed to being a sustainable and environmentally
responsible company, so every month you will receive your invoice by email.
You will also always have them available in your private area.
To check the actual speed of your internet service, it’s best to connect a
computer to your router using an Ethernet cable.
If you don’t know how to do it, you don’t have to worry. Just tell us the Wifi
network name and password you want to use and we change it for you.
We’re fast! Within a maximum of 4 business days we will call you to make an
appointment with the technician. We’re fast! Within a maximum of 4 business
days we will call you to make an appointment with the technician
If you already have an ADSL switching to fibre it’s quick and easy. A technician
will come to your home to change your connection and install a fibre router with
which you can enjoy the speed you have contracted.
DATA SIM
It’s super fast! It only takes a few minutes to activate the SIM card.
Do not worry! We will notify you when you have used 80% of the rate and we will also
notify you when your GB is used up.
Cards have a data limit (400GB and 90GB) and cannot exceed this amount of GB.
They use an ultra-fast network! The SIM connects to the strongest network available
either 3G or 4G. Soon even faster with 5G!
Of course not! You can navigate from your mobile (remember that calls and SMS are
not available), your tablet, your router or Mifi. If you have questions, ask us without
commitment.
Multimedia
MULTIMEDIA
Yes, it is necessary to have an internet subscription to enjoy our IPTV multimedia services. From Tiekom, we recommend having a stable download speed of at least 5MB so you will have uninterrupted viewing experiences.
In the case of Games, it will depend on the characteristics of the title you have purchased. Some allow cooperative and competitive online mode, so a stable internet connection will be necessary to enjoy these features. You may also need to purchase a subscription to play online for the operating system you are playing on (PlayStation, Xbox or Nintendo Switch).
Your TV subscription is automatically renewed every month, so you don’t have to worry about renewing it monthly.
When will I be able to access Tiekom TV’s online content?
As soon as you register, your account will be available and activated. You will be able to access all our online content immediately, without having to wait. You only need to download our APP.
It can get easier! Search our game catalogue for your favorites and we will deliver them to you as soon as possible!
IPTV
Any device with iOS or Android operating system is compatible with our APP.
It is also compatible with Google Chrome Cast, as long as your device meets the following operating system requirements:
1. Android 5.0 or later versions
2. iOS 12.0 or later versions
You can also find our APP for PC compatible with Windows 10 available.
Our APP is available in the main application stores, Google Play and Apple Store (Insert link).
With our APP you can enjoy all the streaming content 100% legal but it does not have a catch-up option to save programs on your device since this service conflicts with the legal rights of the creators and producers.
With this we ensure uninterrupted service and our clients will never be bothered by unexpected server closures.
Absolutely! The best online TV platforms already allow simultaneous access from two different devices.
With Tiekom IPTV, you can access two devices simultaneously with any of your subscriptions without additional costs.
Yes, you can share your account with a friend, but remember that it can only be accessed from two devices at the same time.
At the moment this is not possible. The maximum number of simultaneous accesses is two regardless of the plan you choose.
All these channels that have HD quality viewing availability are available in our APP. You just have to make sure that you are using an HD device.
As easy as swiping a finger! Swipe up and down to change the channels.
You can also press the Home button to see the entire channel grid at a glance.
You only need to download the “Google Home” APP on your phone, available on Google Play and Apple Store and follow the device configuration instructions.
If you already have Google Chrome Cast configured on your phone, you only have to press the share button within the APP and you will be able to use your remote as if it were a mobile.
Yes, our application is 100% legal and complies with all current regulations. Our clients will never suffer a drop in their service due to server closures abroad.
GAMES
create your account, log in, download, and install our application to enjoy the cloud-based gaming service.
Do not worry! Our technical support will be happy to help you. In our website you will find the support contact details. Write your ticket explaining your problem and our technical assistance will respond as soon as possible.
What is essential to play?
Create an account and log in, have an Internet connection, and download our Windows application.
Should I play with the mouse or the keyboard?
Some games must be played with the mouse, others with the keyboard, and many of them with both. Don ́t worry, the game will specify how to play and if you can choose the one you prefer.
Can the game be paused?
Each game has its menu to pause it. This way you don’t have to worry about losing progress.
What happens if my PC goes to standby or loses the network connection? Don’t worry, thanks to our technology, all your progress is automatically saved. It will be just a pause.
How can I manage my account details?
If you want to manage your credit card, see your invoices, change your profile picture, your subscription plan, or any other parameter of your account.
Can I have more than one account?
Yes, you can have several accounts on different devices (PC, TV, mobile application). Please note that each account is associated with an email account.
How can I delete the account?
You can delete your account by writing a ticket through our technical support contact. Our technical assistance will take care of it.
What internet connection do I need?
It is recommended that the computer or laptop be connected to WiFi, as it improves network performance and bandwidth availability. However, any network connection (ie Ethernet, WiFi, and 4G) is supported.
What bandwidth do I need?
It is recommended to have at least 20 Mbps available, although the bandwidth consumed on average is lower, to enjoy the best possible experience (FullHD @ 60FPS). If there are issues with bandwidth and it is suddenly lower, the image quality / resolution will be automatically managed by us to prioritize gameplay.
Can I play without an internet connection?
No. Internet connection is required.
Why am I experiencing crashes if I have good bandwidth?
Usually this happens when using a WiFi connection, especially when multiple devices are connected. However, there are many routers that filter certain connections by default. To solve this, we recommend following the instructions below: access the router’s configuration menu, go to the port opening menu (also known as “Port Triggering”) and enable port 25600. After enabling it, allow a few moments for
them to apply the changes (depends on the router usually take a couple of minutes). If problems continue, check if there is an intrusion detection mechanism (also known as “Intrusion Detection”) enabled. If so, we advise disabling it, because it slows down connections. If you have questions about these changes, contact our technical team by creating a ticket in our Help chat.
Mobile
INTERNATIONAL
Yes, with Tiekom, you can keep your mobile number regardless of the operator you use.
We will need more information to complete the portability, without paperwork hassle.
Since we have all your data, the change will take effect after 48 hours
Once your line is with Tiekom, it is not necessary for you to notify your old provider that you have changed because they will receive an automatic notification from us.
With our international rates, you can call landlines and mobile lines in the following countries without worries:
Germany, Austria, Belgium, Bulgaria, Canada, Cyprus, Croatia, Denmark, Slovakia, Slovenia, United States of America, Finland, France, Greece, Hungary, Ireland, Iceland, Israel, Italy, Liechtenstein, Luxembourg, Malta, Norway, Countries Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden.
Yes, Tiekom rates include roaming in zone 1 so you can stay connected when traveling outside of Spain.
No problem, we are flexible and we understand that your needs change over time. With Tiekom you can always change plans.
Rate changes will be applied the month after following the request.
SMS and calls to premium numbers are not included in our plans.
You can request it through our website and we will send it to you at no cost or we will indicate which is the closest Tiekom distributor to attend you.
Get in touch with our customer service and we will send you a duplicate immediately so you can get back online as soon as possible.
Yes, our clients can communicate with Tiekom and tell us how much data, roaming and call limits they want to have.
No, with our mobile plans, you do not have to pay for the call set-up.
NATIONAL
Yes, with Tiekom, you can keep your mobile number regardless of the operator you use.
We will need more information to complete the portability, without paperwork hassle.
Since we have all your data, the change will take effect after 48 hours
Once your line is with Tiekom, it is not necessary for you to notify your old provider that you have changed because they will receive an automatic notification from us.
Yes, Tiekom rates include roaming in zone 1 so you can stay connected when traveling outside of Spain.
No problem, we are flexible and we understand that your needs change over time. With Tiekom you can always change plans.
Rate changes will be applied the month after following the request.
SMS and calls to premium numbers are not included in our plans.
You can request it through our website and we will send it to you at no cost or we will indicate which is the closest Tiekom distributor to attend you.
Get in touch with our customer service and we will send you a duplicate immediately so you can get back online as soon as possible.
Yes, our clients can communicate with Tiekom and tell us how much data, roaming and call limits they want to have.
No, with our mobile plans, you do not have to pay for the call set-up.
For Travelers
RENT INTERNET
It is very simple, you only need to contact us a few days before your trip. Tell us where we can send you the Nautilux device and for how many days you will need it.
The price is the same in all countries. It does not matter how many countries you visit during your trip.
The rental price is subject per day, so it depends on how many days you will need the service activated.
Albania, Ireland, Estonia, Andorra, Austria, Belarus, Bulgaria, Belgium, Iceland, Bosnia and Herzegovina, Denmark, Germany, Russia, France, Monaco, Faroe Islands, Finland, Georgia, Netherlands, Montenegro, Czech Republic, Croatia, Latvia , Lithuania, Liechtenstein, Luxembourg, Romania, Malta, Macedonia, Moldova, Norway, Portugal, Sweden, Switzerland, Serbia, Cyprus, San Marino, Slovakia, Slovenia, Turkey, Ukraine, Spain, Greece, Hungary, Italy, Vatican City, Gibraltar, UK, Holland.
Bahamas, Bermuda, Belize, Canada, United States, Mexico.
Argentina, Aruba, Anguilla, Antigua and Barbuda, Barbados, Paraguay, Panama, Brazil, Puerto Rico, Dominican Republic, Ecuador, French Antilles, French Guiana, Colombia, Costa Rica, Guiana, Haiti, Netherlands Antilles, Honduras, Cayman Mount Islands, Serrat Island, Nicaragua, El Salvador, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Turks and Caicos Islands, Trinidad, Tobago, Guatemala, Venezuela, Uruguay, Jamaica, British Virgin Islands, Chile.
Afghanistan, Bahrain, United Arab Emirates, Oman, Azerbaijan, Pakistan, Philippines, Kazakhstan, Kyrgyzstan, South Korea, Cambodia, Qatar, Kuwait, Laos, Maldives, Malaysia, Bangladesh, Mongolia, Myanmar, Nepal, Japan, Saudi Arabia, Sri Lanka, Thailand, Brunei, Singapore, Armenia, Iraq *, Israel, India, Indonesia, Jordan, Vietnam, China, Macao, Taiwan, Hong Kong.
Countries marked with * have low speed.
Australia, Saipan, Guam, New Zealand, Fiji Islands, Papua New Guinea, Samoa, Tonga, Vanuatu.
Egypt, Ghana, Kenya, Reunion, Mauritius, Morocco, South Africa, Uganda, Tunisia, South Sudan, Eswatini, Nigeria, Tanzania, Congo-Brazzaville *.
Countries marked with * have low speed.
It can be charged with any USB cable.
The battery lasts up to 12 hours with continuous use.
It is very simple, you just have to conduct the following steps:
– STEP 1: Click the ON button for 3 seconds on the right side of the device. When the screen turns on, the connection, the name of the country, the battery level and the number of connected devices will appear on the screen.
– STEP 2: Click again on the same button for 1 second so that the screen changes and the network name and password appears.
– STEP 3: Open “WiFi Options” on the device you want to connect to the internet and simply connect to the network. Now you can start browsing!
F.A.Q.
To contact us with regards to Europcar, please refer to our Contact us section.
The rental will be paid when returning the vehicle, except if you have booked a prepaid rate (Pay online offer). In that case your credit card will be debited for the rental amount at reservation time.For non prepaid bookings, a deposit will be required at time of pick-up and you will pay at the end of the rental.
The accepted means of payment are credit cards, Europcar charge cards, vouchers and cash. This may vary depending on the vehicle type you rent.
Debit card may be accepted depending on the renting country where you will pick-up the car. Please refer to our Terms & Conditions section in our website http://www.europcar.com/terms-and-conditions.
Europcar allows you to modify or cancel your reservation online after it is confirmed, provided it is done up to 48 hours prior to rental time without any fees. If not a cancellation fees of 50€ will be applied.
You simply need to click on the “View, modify, cancel your booking ” link in My Account section.If you benefit from the “Reservation Guarantee Hold” (please refer to “What is the Europcar Reservation Guarantee Policy?” for more information), failing to cancel your reservation and to collect the vehicle before the station’s closing time will incur a no show fee of €95, or equivalent in the currency of the rental country. Please note that you can only modify or cancel the reservations which you made online by yourself. You will not be able to amend online reservations made or modified by Europcar’s Reservation Centre, by a Travel Agency, or reservations made using a different driver ID from the one you are using in your current session. You will receive a confirmation of amendment or cancellation by e-mail.
You will need to present to our customer representative:
1) your normal driver’s license, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental. In addition to your normal Driving Licence, your International Driving Licence is also mandatory if your driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country. Note that your International Driving Licence is valid only if accompanied by your normal Driving Licence. Driving Licences must be valid in the country of rental.
2) your identification document such as your passport (or your national identity card).
3) your valid credit card with an expiry date after the due check-in date. If you use a Europcar prepaid voucher as mean of payment (with a specified value or the mention ‘Group & Days apply’), you must also present a credit card for those charges which have not been prepaid (such as extras, refueling charge, deposit). Please check the list of accepted credit cards in the country rental conditions.
NOTE: Points 1) and 2) are applicable to all additional drivers, if any.
The vehicle should be return to the Europcar station at the latest on the date and time shown on the rental agreement document. The hire period will end when you return the vehicle to the Europcar station and hand the vehicle keys and the registration documents to a Europcar agent or its representative. The rental period is calculated per 24 hours non divisible from the time of pick-up of the vehicle. Europcar allows a 29 minutes tolerance period at the end of the rental.
Green Energy
Green Energy
Yes! In Spain, anyone can switch to Tiekom Energy, regardless of where their supply is located. Only exceptions are Ceuta and Melilla in Africa. It’s very easy: you can do it on this website, by email and by phone.
Switching to Tiekom Energy is very simple. You can fill out the application form on our website or you can send your latest invoice, a copy of your ID/passport, NIE and your bank account number to us at: sales@tiekom.es
No. We take care of everything. Of course, you must check whether you have any maintenance services and/or insurances with your current company because if you do, we are not authorized to cancel it/them.Switching to Tiekom Energy is completely free.
Never. This is guaranteed by law. Your previous company and Tiekom Energy will agree to carry out the change and we will notify you when it has been done.
Once the request is sent to your distributor, the change usually takes 5 to 20 days. We will notify you when it has been confirmed.
Never! One of the main advantages of Tiekom Energy is that we do not offer any type of minimum contract term. We work hard every day to keep satisfied.
No! Your meter will remain the property of your distribution company regardless of who your current supplier is.
Invoices are sent by email or post. We recommend that you choose email. In addition to receiving your invoice on the day it is issued, you will contribute to preserving the environment.
Your invoice shows the due date, which is the date on which you will see your bank account has been charged. If you have chosen a fixed payment date, your bill will be collected on the chosen date regardless of the due date.
If you have a remotely-managed meter, your actual consumption will be billed. If, on the other hand, you have an analogue meter, it will depend on whether your distributor has read your meter or whether you have provided the reading yourself. Of not, the distributor will have to provide an estimated reading.
How much does it cost to change my power and/or tariff?
We will not charge you anything for changing your power and tariff, but your Grid company will.
Power reduction: You will only have to pay the connection fee (€ 9.04 + VAT / IGIC)
Power increase: You have to make sure that your certificate is up to date and can bear the new, increased power. If not, you must request a Electrical Installations Certificate (Spanish abbreviation: CIE) or Electrical Installations Inspection Certificate (Spanish abbreviation: BRIE). An authorised electrician can issue these. The costs related to the power increase will be:
– Increase fees: € 17.37 + VAT / IGIC per additional kW requested
– Connection fees: € 19.70 + VAT / IGIC per additional kW requested
Change of tariff: If you have standard power, the cost will be € 9.04 + VAT / IGIC for connection rights. If your power is not standard, you must have the power adjusted to make the change.
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